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Technology Support Stack

A technology support agreement stack includes all the documents needed to provides technology support services.

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Technology Support Stack
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Technology Support Stack

What is it 

The Technology Support Stack is a comprehensive collection of related legal documents that define the terms, responsibilities, and expectations between a technology provider and its clients regarding support services. This stack  includes:

  • Technology Support Agreement, which outlines service scope, response times, and support levels (such as SLAs)

  • Service Support Agreement

  • Service Level Agreements (SLAs). 

These documents ensure clarity on service availability, issue resolution timelines, liability limitations, and any penalties for non-compliance, helping to establish a well-defined framework for ongoing technical assistance and customer support.

Why is it important

When is it needed

Key Provisions

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