BLUF (Bottom Line Up Front)
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Technology Support Stack
What is it
The Technology Support Stack is a comprehensive collection of related legal documents that define the terms, responsibilities, and expectations between a technology provider and its clients regarding support services. This stack includes:
Technology Support Agreement, which outlines service scope, response times, and support levels (such as SLAs)
Service Support Agreement
Service Level Agreements (SLAs).
These documents ensure clarity on service availability, issue resolution timelines, liability limitations, and any penalties for non-compliance, helping to establish a well-defined framework for ongoing technical assistance and customer support.